We want you to feel confident shopping with Vemira. If there is an issue with your order, please review the policy below or contact us for assistance.

We accept eligible returns within 14–30 days of delivery.

To qualify for a return:

• The item must be unused, unopened, and in its original condition
• Original packaging must be intact
• Proof of purchase or order number must be provided
• The return request must be submitted within the applicable return period

Because perfumes and reed diffusers are personal-use fragrance products, opened, used, or altered items are generally not eligible for return unless they arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we may offer a replacement, refund, or other appropriate solution.

Unless required by applicable law, the following are generally non-returnable:

• Opened or used perfumes
• Opened or used reed diffusers
• Products with damaged or missing packaging caused after delivery
• Gift cards
• Final-sale or clearance items, where clearly marked
• Complimentary testers or promotional gifts

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method, as Vemira is not responsible for return packages lost in transit.

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

If you would like a different product, please contact us at vemira.usa@gmail.com

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may no longer be eligible for cancellation and may instead need to follow the standard return process.

Products purchased during promotions or with discount codes may be returned only if they otherwise meet the eligibility requirements above.

Items specifically marked Final Sale are not eligible for return unless defective or otherwise required by law.

Wholesale purchases are subject to separate return, refund, cancellation, and damage-claim terms.

Retail return policies do not automatically apply to wholesale orders.

Wholesale customers should refer to their quotation, invoice, or wholesale agreement for applicable terms.

To request a return, refund, or exchange, contact:

Vemira

Email: vemiraperfume@gmail.com

Address: 3326 Durham chapel Hill Boulevard

Phone: 919 - 798-5325

Please include your order number and the reason for your request.